Terms of service

Terms and conditions

Legal name

Team Spareparts Group ApS
Klejsgårdvej 19A
7130 Juelsminde
Email address: info@reservedelpilleovn.dk
Telephone number: 71 99 55 10
CVR no. DK35862803

1. Payment

At www.reservedelpilleovn.dk you can pay with a wide range of payment cards and methods. The payment methods are shown on the webshop and at checkout.
Payment will only be charged to your account when the item has been dispatched from the warehouse.
A greater amount than the amount you approved at payment will never be charged.
Team Spareparts Group ApS does not charge a fee for payment cards.
All prices on the webshop include VAT. The currency is shown on the webshop. Reservations are made for printing errors, tax and currency changes.

1.2. Reservation of payment

If you use an international payment card such as Visa or Mastercard, the amount is automatically reserved on your account when the payment is approved. It is the provider of your payment card that determines that the amount is reserved on your account when you approve a payment at www.reservedelpilleovn.dk. It is also the provider that determines when a reserved amount is released again if a purchase is cancelled.

2. Delivery

We offer various delivery options on the webshop. These are shown at checkout, and you will generally have the option to choose between several different delivery methods. The expected delivery time is shown on the front page and at checkout.

2.1. Delivery costs

For purchases over 799 kr. we deliver free of charge to a parcel shop. For purchases below this amount, the price is shown at checkout. Home delivery costs extra and current prices can be seen at checkout.

3. Right of withdrawal

When you shop at reservedelpilleovn.dk, you have a 14-day right of withdrawal. The withdrawal period runs from the day you received the item. If you wish to exercise your right of withdrawal, you must notify us within the withdrawal period that you wish to exercise your right of withdrawal by email: info@reservedelpilleovn.dk
You cannot cancel your purchase merely by refusing receipt of the item without also clearly notifying us of this. You can also use our standard withdrawal form, which you can find here: standard withdrawal form.

3.1. Withdrawal from part of the purchase

If you have purchased several items from us, you may return one or more items even if they were purchased in one order.
Note, you will not receive the shipping costs back if you withdraw from part of your purchase.

3.2. Returns

The withdrawal period expires 14 days after your purchase. We must therefore receive the product back no later than 14 days after you have received your parcel.
If you wish to return one or more items, you can use our standard form under section 8. or contact customer service by email: info@reservedelpilleovn.dk
You must bear the costs associated with returning the item yourself and are responsible for ensuring that the parcel arrives intact. Remember that the item must always be returned in suitable packaging, and remember to obtain a receipt for dispatch so that you have a tracking number if the parcel needs to be traced.

If you withdraw from the purchase, the item must be sent to:
Team Spareparts Group ApS
Klejsgaardvej 19A
7130 Juelsminde
Denmark

Note:
We do not accept parcels sent cash on delivery or similar.
We do not collect parcels delivered to parcel shops, but only accept parcels delivered directly to our warehouse at the above address.

3.3. Condition of the item when you return an item

You are only liable for any reduction in the value of the item resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the item. If the item has been used/tested/put into use beyond what is described above, we consider it used, which means that if you withdraw from the purchase, you will only receive part or none of the purchase amount back, depending on the item's commercial value. You may test the item, but not put it into actual use.

3.4. Uncollected parcels

If you fail to collect a parcel from a parcel shop and it is returned to us, you must pay the actual costs charged to us by the shipping company for the return shipment. If you wish to have the parcel resent, you must pay any new delivery cost.
You cannot withdraw merely by refusing receipt of the item at the post office without also clearly notifying us of this.

3.5. Refund of the purchase amount

If you withdraw from your purchase, you will of course receive the amount you have paid to us back (minus shipping costs). In the event of a reduction in value for which you are liable, this will be deducted from the purchase amount. If you exercise your right of withdrawal, we will refund the products that have been returned to us. We will make a refund using the same means of payment that you used for the original transaction on the webshop. We may withhold the refund until we have received the item back, unless you have provided documentation before then that you have returned it.

3.6. Returns in connection with complaints

For complaints regarding items, contact info@reservedelpilleovn.dk, and we will send a return label that can be used to return the parcel if we need to inspect the item at our warehouse. Remember that the item must always be returned in suitable packaging and remember to obtain a receipt for submission.

4. Complaints

The rules of the Danish Sale of Goods Act concerning defects may apply to purchases of goods. When you shop at reservedelpilleovn.dk, you have a 24-month right to make a complaint. This means that you may have the item repaired, replaced, refunded or receive a price reduction, depending on the specific situation, if the complaint is justified and the defect has not arisen as a result of incorrect use of the item or other damage-causing conduct. You therefore cannot complain about faults or damage that you have caused yourself through, for example, incorrect use or inadequate service of your pellet stove, which may ultimately cause irregular wear. As igniters are considered a wear part, the right to make a complaint for igniters is only 6 months.

4.1. How do I make a complaint?

If you wish to make a complaint about a product, you must contact customer service at info@reservedelpilleovn.dk. Please describe the problem in as much detail as possible. Please send pictures of the product in connection with the description of the fault. This facilitates our case processing time and minimises the processing time for the complaint. If your complaint is approved, we will send you a return label so that you can return the product at no cost to you. You must make a complaint within a “reasonable time” after you have discovered the defect in the item. If you make a complaint within two months after the defect has been discovered, the complaint will always be timely. It is of course a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damage-causing conduct. This means that you cannot complain about faults or damage that you have caused yourself or that has been inflicted on the item through incorrect use.

5. Personal data policy

In order to enter into an agreement with us at reservedelpilleovn.dk, we need the following information:

• Name

• Address

• Telephone number

• Email address

We register and disclose the personal information necessary to deliver the item to you. The personal information is registered with Team Spareparts Group ApS and stored for five years, after which the information is deleted. In addition, we cooperate with a number of other companies that store and process data. The companies process information solely on our behalf and may not use it for their own purposes. We only cooperate with data processors in the EU or in countries that can provide your information with adequate protection. When personal information is collected via our website, we ensure that this always takes place with your express consent, so that you are informed of exactly which information is collected and why. The director of Team Spareparts Group ApS is the data controller on our website and has access to the information registered about you.
We do not store or transmit customer information encrypted.

If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you request it. This may, for example, be the case if your data is no longer necessary in relation to the purpose for which we needed it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can contact us at info@reservedelpilleovn.dk

6. Complaints procedure

If you wish to complain about your purchase, you must contact director Lars Sørensen by email info@reservedelpilleovn.dk If we are unable to find a solution together, you may submit a complaint to the body that handles complaints in your country.

7. Standard withdrawal form

(This form is only completed and returned if the right of withdrawal is exercised)
Team Spareparts ApS
Klejsgårdvej 19A,
7130 Juelsminde

I hereby notify that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following goods/services:
______________________________________________________________________________________
Ordered on: _____________________________________________________________________________

Received on:___________________________________________________________________________

Order number / Invoice number:____________________________________________________________

Consumer's name: _____________________________________________________________________

Consumer's address: ___________________________________________________________________

Consumer's signature (only if the content of the form is communicated on paper):
____________________________________________________________________________________

Date: __________________________

Terms and conditions were last updated on 24.10.26